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Frequently Asked Questions

General Questions

Requests for credit submitted through CreditFresh may be originated by one of several Bank Lending Partners, including: CBW Bank, Member FDIC and First Electronic Bank, Member FDIC.

While many short-term loans include unexpected fees, the terms of a Line of Credit through CreditFresh are straightforward and transparent. You’ll have access to a secure online account to review your Line of Credit agreement, and other important terms of your Line of Credit. There is also an exceptional Customer Service team on standby to help you with any requests or questions. Additionally, your account status will be reported to TransUnion, which may impact your credit score2.

If approved, your credit limit will range between $500 and $5,000, depending on certain criteria. As you move through your credit journey, based on your payment history over time, you may become eligible for reduced billing cycle charges and/or increased credit limits5.

With a Line of Credit through CreditFresh, you can be confident you will always receive clear and transparent disclosures. Your Billing Cycle Charge, which is based on how much principal is outstanding throughout your billing cycle, will be clearly disclosed to you in your Periodic Statement. Click here to find out more.

You can always reach us by phone or online! Simply call our Customer Service team at 1-800-766-2007, or email us at [email protected]. You can also log into your online account to see important account information or request a draw.

A personal line of credit is an open-end credit product that allows you to make draws, repay and redraw as needed, from your available credit. If approved, you can access funds up to a specific credit limit.

A personal loan, which includes installment loans, is a lump sum of money that is required to be paid back, usually with interest and/or fees. Installment loans are repaid over a period of time through a number of scheduled payments. A personal line of credit, on the other hand, gives a borrower access to funds up to a maximum amount (or credit limit). Interest and/or fees are generally charged on the amount withdrawn, not on the credit limit. With a personal line of credit, if there is an outstanding balance, a borrower will be required to make minimum payments, however, depending on the borrower’s repayment activity, the borrower can make draws, repay and redraw as needed, so long as there is available credit.

If your application for a personal Line of Credit is approved, we’ll send you an email to let you know. You can also log into your account to check if your application is approved.

If you’re approved and you request a draw before 3:30 pm ET Monday to Friday, funds will typically be deposited into your bank account the same business day, otherwise funds will be deposited the next business day. Remember, you can request a draw by logging into your secure online account so long as your account is in good standing and you have available credit.

All funding cut-off times are subject to change. The date and time funds are made available to you by your bank is subject to your bank’s policies. If you require any assistance or for more information, contact Customer Service at 1-800-766-2007.

Questions about Qualifying

In order to request a Line of Credit through CreditFresh, you must:

  • be of legal age to contract in your state of residence
  • be a US citizen or a permanent resident
  • have an active personal bank account (business accounts are not accepted)
  • have a regular, consistent source of income
  • have a valid contact number and an active email address

Please note that currently, no credit products offered through CreditFresh have rates that would meet the requirements applicable to lending to covered members of the US Armed Forces and their dependents.

Simply click “Get Started” on our home page or call our Customer Service team at 1-800-766-2007 and speak with one of our friendly Customer Service agents.

You need a bank account to be approved for a Line of Credit through CreditFresh.

Verifying your bank account helps verify you identify and income and, if approved, ensures that funds are sent to the correct bank account.

  1. Online Instant Account Verification: You may be able to verify your banking information electronically using DecisionLogic during the approval process. This process is secure and may be done in minutes without lengthy phone calls with your bank.
  2. Phone: Our friendly customer service agents may assist you by verifying your bank information over the phone with your bank. Please note, this process may take additional time due to bank wait times.

Online bank verification allows us to quickly verify your identity and view an electronic and secure copy of your bank statements allowing a fast and accurate decision to be made on your Line of Credit application. It replaces traditional methods such as faxing your bank statement or making time consuming calls to your bank. It provides you speed, privacy, security and convenience. CreditFresh uses Flinks and DecisionLogic as online bank verification service providers.

Online bank verification provides advantages over traditional methods of supplying this information. Not only does it deliver a copy of your bank statements in a way that protects your privacy and security, it also increases the convenience and speed at which your request can be approved. We use this system because it is a secure and accurate way for our customers to verify their banking information and it helps provide us with information necessary to approve your credit limit.

We understand your concern. This system was designed to enable bank verifications to be performed in a way that protects your privacy and security. It operates using 256‐bit encryption. Username and passwords are never displayed, viewed or stored. We never see your banking credentials, nor do we ever have the option to "login" to your account. This system allows you to securely and privately submit an online "read-only" copy of your bank statement. This information is necessary in order to approve your credit request and is handled through a secure technology.

If we need more information to finish your application and we can't confirm certain details online or over the phone, we may ask for certain documents to help us verify your info.

Some examples of what we might ask for are:

  • Proof of bank account (e.g. void check)
  • Proof of identity (e.g. driver’s license)
  • Proof of income (e.g. bank statement)
  • Proof of residence (e.g. utility bill)

Any documents you share—like bank statements or pay stubs—need to be less than 30 days old.

If you're sending ID, make sure it's not expired.

Uploading your documents is easy and secure. Just follow these steps:

  1. Log into your online account. Note – an account was created when you started your application using your email and chosen password
  2. Go to your Profile
  3. Scroll down and click Upload Document
  4. Choose the document type and description
  5. Click Choose File to upload

You can upload images or PDFs, as long as they’re under 5MB. If you have more than one document to send, you’ll need to upload them one at a time.

You can also email your documents to: [email protected]

The Line of Credit through CreditFresh is currently offered in Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Kentucky, Kansas, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia, Wisconsin, and Wyoming. Additional states will be operational soon. Check back often to see if the Line of Credit through CreditFresh is available in your state of residence.

No, there are no application fees to apply for a Line of Credit through CreditFresh.

Yes, you can cancel your Line of Credit without penalty within 1 Business Day from the Effective Date of your Agreement.

To cancel, just call us at 1-800-766-2007 or email [email protected]. You’ll be responsible for returning any principal amount borrowed back to us, if applicable.

Questions about Payment

You will be issued a Periodic Statement outlining your Minimum Payment and your Payment Due Date. If you choose to provide an ACH Authorization, your payments can automatically be debited from your bank account so you don’t have to worry about making arrangements for each payment.

You may also make payments online with a debit or pre-paid card by logging into your secure online account.

For each billing cycle where you have an outstanding balance, you will have to make a Minimum Payment. Each Minimum Payment will include a Billing Cycle Charge, calculated based on your Average Daily Principal Balance, and a mandatory contribution towards your Outstanding Principal Balance.

You will be sent your Periodic Statement at least fourteen (14) days prior to when your applicable Minimum Payment is due.

The Line of Credit through CreditFresh is an open-end product which requires you to make Minimum Payments periodically. Just keep in mind that you will be charged a Billing Cycle Charge on your Average Daily Principal Balance at the end of each billing cycle, so we recommend making additional payments if you can afford it. The mandatory principal payment included in your Minimum Payment helps ensure that your Outstanding Principal Balance is paid down over time.

Account Questions

You can update some of your details and account preferences directly in your online account via your Profile. For updates you can’t do online or if you need help, just contact Customer Service, we’re happy to assist. 

Your privacy matters to us. In line with industry standards, CreditFresh protects your personal information using tools like SSL encryption and Verified Site Certificates. This keeps your data secure whenever it’s shared between your device and our systems. 

To make sure you’re getting our emails, add [email protected] to your contacts or address book. We’ll send you reminders, updates, and other important info. If you don’t see them in your inbox, check your spam or junk folder.

Log into your account to view your current account status, balances, and more – all in one place.

To change your password, log into your account and update it in your Profile.

Need to reset it instead? 

  • If your Line of Credit is provided by CBW Bank: reset it here. 
  • If your Line of Credit is provided by First Electronic Bank: reset it here.